OUR STANDARD POLICIES
Welcome! Thank you for choosing Midwest Language Services, LLC. We look forward to helping you learn a new language and communicate more clearly with your friends, colleagues, and acquaintances.
Learning a new language is a commitment for both you (the student) and for your tutor.
When a day and time have been agreed upon with a client / student, it is considered a regular weekly appointment.
Your lesson time is designated especially for you. When students are absent from their lessons, other students lose the benefit of scheduling an appointment with your tutor.
Midwest Language Services, LLC relies on the consistency of our students to provide language tutoring services.
As such, Midwest Language Services, LLC has formally adopted policies concerning cancellations. All students utilizing the services of Midwest Language Services agree to abide by these policies and agree to the consequences of not following our policies.
Prepayment will be required by all students who take private lessons, semi-private lessons, and group classes. Payments will be due on the first calendar day of each month. The only exception is for students who take pay-as-you-go classes that are pre-scheduled or free introductory classes.
Students must notify their tutor and the invoicing department by e-mail at [email protected] of their schedule for the upcoming month no later than the 23rd of each month. We understand that sometimes unexpected situations such as emergencies, illness, etc. will happen, but it helps us to know in advance when we should plan to see you.
Example: If you are usually scheduled to take your lesson on Tuesday, but there are five Tuesdays next month, please let us know if you will be taking four lessons or five and the dates you plan to take your lessons. Please put “Attendance Information” in the subject line.
Regular attendance is encouraged. Please read and our MLS Attendance Policy on our website.
Make-up lessons (rescheduled lessons) will be available depending on the availability of our instructors and should be scheduled within 30 days of the missed lesson.
If a student is regularly absent from lessons at least twice per month, a representative of Midwest Language Services, LLC will discuss possible new scheduling options (another day, time, etc).
Instructors do not handle invoicing issues. They are responsible for teaching their students. Please send all questions regarding invoices to [email protected].
Please let us know if you have any questions or concerns. Thank you!
I agree to abide by these policies and agree to the consequences of policy violations.
Printed name of student or company representative:
______________________________________________________________________
Signature: _____________________________________________________________
Date: _________________________________________________________________
Printed name of the President/Director of Operations: Tanya Hoover
Signature:_____________________________________________________________
Date:_________________________________________________________________
